Help Center
We are here for you!! Below are answers to the most commonly asked questions. If you don’t see the answer to your questions, please feel free to reach out!
CONTACT US
Have a question? We are here to help! Drop us a line using our CONTACT FORM and we'll respond in a timely manner. We are available by email at BulaSpirit@outlook.com, Monday-Friday 9 a.m.-5 p.m. PST, with the exception of U.S. Holidays.
Follow-up Responses: Don’t worry, we haven’t forgotten about you! Because the first email may open up a can of logistical worms, follow-up responses may take a little longer than usual. We will be back in touch as soon as we have more info.
Holidays: We provide limited support during major US holidays - we want the Bula Spirit team to enjoy the Bula Spirit Life!
SHIPPING FAQs
Where can you ship?
We can ship anywhere in the United States and throughout most of the world. Please see below for more details.
Where is my package?
As soon as your package ships, we will send you a tracking number via email or text that you can use to track your order!
What if I need to change or cancel my order?
- Send an email to BulaSpirit@outlook.com with your order number and “CHANGE or CANCEL” in the subject line. We'll do our best to update or cancel your order before it ships.
- Please note business hours are Monday-Friday 9 a.m.-5 p.m. PST.
- If an order has already been shipped, we are unable to cancel or change it.
USA SHIPPING
What is your shipping policy in the United States?
Within the United States we offer ground shipping only.
When will my order ship?
Please allow 48 hours for your order to process and ship out. Shipping cut-off times exclude holidays and weekends.
How long does shipping take?
USPS Ground usually takes 2-8 business days.
INTERNATIONAL SHIPPING
What is your international shipping policy?
For international orders, we use FedEx International Priority Shipping and FedEx International Economy Shipping. Real time shipping rates are calculated for these methods once the shipping address is entered on our website.
What about duties and taxes?
For international customers, (outside the US) all local, state and national taxes are the full responsibility of the customer. We ship your package DTU ("duties and taxes unpaid") and we do not collect the VAT, duties, or any other taxes and cannot predict what your particular charges may be.
Do you ship to my country?
Once you begin the checkout process on our website, you will be able to enter your address and select your country from our drop-down list. If you do not see your country on the drop-down list, we are currently unable to ship our products to your country.
PAYMENT
What payment types do you accept?
We accept Visa, Mastercard, American Express and Discover credit cards. We also accept PayPal.
When will my account be charged?
Your credit card or chosen payment method will be charged at the time of purchase. You will receive an email confirmation when your order is processed.
How do I use my Discount Code?
If you have a discount code, please enter the code at checkout in the designated box that says “discount.”
My card was charged, why has my order not shipped?
Credit cards are charged at the time of purchase. Please allow 48 hours for your order to process and ship out. If you have not received a shipping confirmation email from us within 48 hours, please check your junk email and then feel free to reach out so we can help you.
PLEASE NOTE: Sometimes, if your order has not shipped, your credit card may have been flagged for potential fraud. To protect our customers, we reach out to all orders that have been flagged as fraud and wait for customer verification before shipping your order.
RETURNS AND REFUNDS
What's your return policy?
8264 Olmstead Lane SE #1105